Shipping policy
Free Shipping on Orders Over €50*
We offer free shipping on orders above €50 to the following countries in the European Union: Belgium, France, Italy, Netherlands, Spain and Poland.
Orders below €50 will incur a small shipping fee. All orders include tracking information once dispatched. Shipments are fulfilled via UPS or DHL.
| Shipping Region | Typical Delivery Time | Courier |
|---|---|---|
| Belgium, France, Italy, Netherlands, Spain and Poland. | 3 – 6 business days | UPS / DHL |
We are unable to ship to any other European Union country outside of Belgium, France, Italy, Netherlands, Spain and Poland.
If you're based in Germany, you can shop on our German Website here. Or visit our Global Website here.
Delivery locations.
Unless you've specified otherwise, couriers may leave parcels in a safe location such as a porch or doorstep where this is their standard practice. Where a delivery is confirmed as successfully completed by the courier, we're unable to offer a reshipment or refund for items reported as not received.
Refund & reshipment requests
All refund and reshipment requests are thoroughly investigated by our customer care team. A request will only be approved once all required information has been provided and the claim meets our reshipment criteria. This helps us resolve genuine issues quickly while protecting against fraudulent claims.
For anything you're unsure about, reach out to hello@newzealandhoneyco.com — we're here to help.
Delivery & Receipt of Orders
Orders are shipped to the address provided at checkout, and once dispatched, delivery is managed by our courier partners. We're limited in what we can do once a parcel is in transit or has been marked as delivered.
We assess delivery outcomes based on the information available to us. Where this indicates an order has been successfully delivered, we consider the order fulfilled, and this may limit our ability to offer a refund, reshipment, or compensation.
If further investigation is needed after an order has shipped, this is sometimes best handled directly with the courier, as their options in this space can go beyond what's available to us.
Any concerns about a delivery, including non-receipt, should be reported to us within 30 days of the expected delivery date. Where a delivery issue is raised after this window, we may not be able to investigate it or offer a refund, reshipment, or compensation, as courier tracking data and investigation options become increasingly limited over time.
We're happy to help wherever we can, but we do ask for understanding around what's realistically within our control once an order has left our warehouse.
